Privacy Policy

At Skillsark (accessible from skillsark.in and portal.skillsark.in), the privacy of our visitors and students is one of our main priorities. This Privacy Policy document contains types of information that is collected and recorded by Skillsark and how we use it.

1. Information We Collect

When you register for an account, purchase a course, or interact with our platform, we may collect the following types of information:

Personal Identification Info: Name, email address, phone number, and billing address.
Partner/Affiliate Info: If you join our Partner Program, we collect bank account or UPI details strictly for the purpose of processing your commission payouts.
Technical & Device Info: IP addresses, browser type, device identifiers, and login timestamps.
Usage Data: Information on how you navigate our portal, course completion progress, and ticket support history.

2. Analytics & Tracking Technologies

To improve the user experience on our main website (skillsark.in), we utilize industry-standard analytics and tracking tools:

Google Analytics: We use Google Analytics to track general website traffic, user demographics, and acquisition sources (e.g., how you found our website). This data is aggregated and does not personally identify you.
Microsoft Clarity: We use Microsoft Clarity to understand how users interact with our main website. Clarity captures behavioral metrics, heatmaps, and session replays to help us optimize our design. Note: Clarity is configured to mask strict personal information (like keystrokes in forms or email addresses) to ensure your sensitive data is never recorded during these sessions.

You can opt out of telemetry tracking by adjusting your browser settings to "Do Not Track" (DNT) or by using standard ad-blocking extensions.

3. How We Use Your Information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website and student portal.
Process your transactions and send related information, including purchase confirmations and invoices.
Process and send weekly affiliate commission payouts to our Partners.
Send you technical notices, updates, security alerts, and administrative messages.
Provide customer support and respond to your tickets.
Monitor for fraudulent activity and protect our intellectual property.

4. Data Security & Anti-Piracy Measures

Important Security Disclosure

As stated in our Terms & Conditions, we maintain a zero-tolerance policy for account sharing and content piracy. To enforce this, we actively monitor and log IP addresses, geographic locations, and device footprints every time you access `portal.skillsark.in`.

This specific data is processed automatically to detect anomalies (e.g., simultaneous logins from multiple cities). If flagged, this data is used as evidence to automatically suspend accounts violating our Terms of Service.

5. Hosting & Third-Party Data Sharing

We do not sell, trade, or rent your personal identification information to others. However, we utilize trusted third-party infrastructure to deliver our services:

Netlify: Our main marketing website (`skillsark.in`) is hosted on Netlify's global edge network.
Hostinger: Our student learning management system (`portal.skillsark.in`) and its associated databases are securely hosted via Hostinger.
Payment Gateways: We use secure, PCI-compliant third-party gateways (such as Razorpay/Stripe) to process payments. We never store your credit card or payment credentials on our own servers.

These third parties have access to your Personal Information only to perform these specific tasks on our behalf and are legally obligated not to disclose or use it for any other purpose.

6. Your Data Rights

Depending on your location, you may have the right to request access to the personal data we hold about you, to request that we correct any inaccuracies, or to request the deletion of your personal data (subject to our legal and accounting data retention obligations).

If you would like to exercise any of these rights, please contact us by submitting a support ticket or emailing us directly.

7. Contact Information

If you have any questions or require more information about our Privacy Policy, do not hesitate to contact us.

support@skillsark.in